Writing Followable Procedures – Avoid Procedure Related Deviations

🎤 Dr. Ginette Collazo | 📅 Recording Avaliable | 🕒 90 Minutes

Description:

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed. This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.

Areas Covered in the Session :

Content
The reason of procedures
- Regulatory compliance background
- Universal purpose of procedures
The Human perspective
- Human Error as a root cause
- The thinking and reading process
- Common mistakes and causes
How to create and maintain a procedure
- Goals of a procedure
- Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of Precautions, Warnings and Cautions)
- Procedure styles
- Use of electronic information networks for procedure access

Who Should Attend:

QA/QC Directors and Managers
Process Improvement/Excellence Professionals
Training Directors and Managers
Plant Engineering
Compliance Officers
Regulatory Professionals
Executive Management
Manufacturing Operations Directors
Human Factors Professionals